Privacy Policy

Your privacy is important to us. Learn how we collect, use, and protect your personal information.

Last updated: October 5, 2025

Introduction

At Bookoza, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our platform to buy and sell used books.

By using Bookoza, you agree to the collection and use of information in accordance with this policy. If you do not agree with our policies and practices, please do not use our service.

Information We Collect

Personal Information

When you create an account or use our services, we collect:

  • Basic Information: First name, last name, email address
  • Contact Details: Phone number (for buyer-seller communication)
  • Demographics: Gender and date of birth (optional)
  • Profile Data: Profile image, bio, city, state, and country
  • Account Security: Password (encrypted), email verification status, phone verification status
  • Activity Data: Last login timestamp, account creation date, account status
  • Communication: Contact form submissions (name, email, subject, message)

Book Listing Information

When you list books for sale, we collect:

  • Book Details: Title, subtitle, author, ISBN, edition, publisher, publication year
  • Physical Attributes: Pages, language, weight, dimensions, format (hardcover/paperback)
  • Condition & Description: Book condition, detailed description
  • Pricing: Original price, selling price, quantity available
  • Visual Content: Cover image and additional images
  • Classification: Category, institute association (if applicable)
  • Seller Information: Your user ID (linked to your profile)

Usage Information

We automatically collect certain information when you use our platform:

  • Search History: Search queries, applied filters, search timestamps
  • Device Information: Device type, browser information, operating system
  • Network Data: IP address, general location data
  • Session Data: Login sessions, user agent strings, session activity
  • Subscription Data: Plan subscriptions, subscription status, start/end dates
  • Platform Analytics: Pages visited, time spent, feature usage
  • Cookies: Essential cookies for functionality and analytics cookies for improvement

How We Use Your Information

Service Provision

  • Facilitate book buying and selling
  • Enable communication between users
  • Process transactions securely
  • Provide customer support

Platform Improvement

  • Enhance search functionality
  • Improve user experience
  • Develop new features
  • Analyze platform usage

Communication

  • Send important service updates
  • Respond to inquiries
  • Provide transaction notifications
  • Share relevant book recommendations

Security & Compliance

  • Prevent fraud and abuse
  • Ensure platform security
  • Comply with legal obligations
  • Enforce our terms of service

Information Sharing and Disclosure

We Do Not Sell Your Personal Information

Bookoza does not sell, rent, or trade your personal information to third parties for marketing purposes. Your privacy is our priority, and we maintain strict policies to protect your data.

Limited Sharing Scenarios

We may share your information only in the following limited circumstances:

  • With Other Users: When you list a book, buyers can see your name, phone number, city, and profile information to facilitate communication
  • Public Book Listings: Your book listings (title, author, condition, price, images) are visible to all users searching for books
  • Service Providers: Trusted third-party services for hosting, email delivery, payment processing, and analytics
  • Legal Requirements: When required by law, court order, or to protect our rights and user safety
  • Business Transfers: In the event of a merger or acquisition (with advance notice to users)
  • Institute Associations: If you associate books with educational institutes, basic listing information may be visible to institute members

Data Security

Security Measures

  • 🔒 SSL encryption for all data transmission
  • 🛡️ Secure server infrastructure
  • 🔐 Regular security audits and updates
  • 👥 Limited access to personal data

Your Role

  • 🔑 Use strong, unique passwords
  • 📱 Keep your contact information updated
  • 🚪 Log out from shared devices
  • ⚠️ Report suspicious activity immediately

Your Rights and Choices

Access and Control

  • • View and update your profile information (name, bio, location)
  • • Manage your book listings and their visibility
  • • Delete your account and associated data (with soft delete option)
  • • Download your data including search history and book listings
  • • Opt out of marketing communications
  • • Update or remove your phone number and contact details

Data Management

  • • Control which profile information is visible to other users
  • • Manage your subscription and plan preferences
  • • Clear your search history and browsing data
  • • Update your institute associations
  • • Modify your book listing details and images
  • • Request data portability for your account information

Data Retention

We retain your information for as long as necessary to provide our services and fulfill the purposes outlined in this privacy policy:

Account Data

  • • Active Accounts: Retained while your account is active
  • • Deleted Accounts: Soft deleted for 30 days, then permanently removed
  • • Contact Forms: Retained for 2 years for support purposes
  • • Search History: Retained for 1 year, then automatically deleted

Book Listings

  • • Active Listings: Retained while book is available
  • • Sold Books: Basic transaction record kept for 1 year
  • • Images: Deleted when listing is removed
  • • Analytics: Aggregated data retained for platform improvement

Cookies and Tracking

We use cookies and similar technologies to enhance your experience on our platform. These help us:

Essential Cookies

  • • Session Management: Keep you logged in securely
  • • CSRF Protection: Prevent cross-site request forgery
  • • Remember Me: Optional persistent login
  • • Security: Protect against unauthorized access

Analytics & Performance

  • • Usage Analytics: Track page views and user interactions
  • • Performance Monitoring: Identify and fix technical issues
  • • Search Analytics: Improve search functionality
  • • Feature Usage: Understand which features are most valuable

Cookie Control

You can control cookie settings through your browser preferences. Essential cookies are required for platform functionality, while analytics cookies can be disabled without affecting core features. Note that disabling certain cookies may affect the functionality and performance of our platform.

Children's Privacy

Bookoza is not intended for children under 13 years of age. We do not knowingly collect personal information from children under 13. If you are a parent or guardian and believe your child has provided us with personal information, please contact us immediately so we can remove such information.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. We will notify you of any material changes by posting the new Privacy Policy on this page and updating the "Last updated" date.

We encourage you to review this Privacy Policy periodically for any changes. Your continued use of our service after any modifications constitutes acceptance of the updated Privacy Policy.

Contact Us

If you have any questions about this Privacy Policy or our privacy practices, please don't hesitate to contact us:

Contact Information

📧

Email

privacy@bookoza.com

📱

Phone

+92-308-166-3388

Response Time

We aim to respond to all privacy-related inquiries within 48 hours. For urgent matters, please call our support line during business hours.

This Privacy Policy is effective as of October 5, 2025 and applies to all users of the Bookoza platform. By using our service, you acknowledge that you have read and understood this Privacy Policy.